How to Troubleshoot Alexa Not Responding?

Are you struggling with Alexa not responding to voice commands? If yes, could you fix it on your own? If not, then here you will get a step-by-step guide to rectify this not responding problem.

Alexa is a voice-controlled virtual assistant, that happily responds to your voice commands. But at times, users encounter issues like Alexa not responding to voice commands.

This problem usually occurs due to internet outages, WiFi connection issues, and voice recognition glitches. However, there is nothing to worry about, as we know technology can malfunction at any time.

Don’t get upset, while noticing this problem. As Alexa not responding issue is curable and you can easily fix it without any help. If you don’t know how to do so, then below are some easy and effective troubleshooting steps to fix Alexa not responding to voice commands.

Methods to Resolve Alexa Not Responding

Fixing this problem is not a challenging task, it is more simpler than you think. If you are unable to fix this on your own, then here are some simple steps to rectify this not responding issue. Simply follow the below steps. 

1. Power Cycle the Alexa Device

Whenever you encounter any technical issue, then the first and foremost way is to power cycle the device. Doing this gives a fresh start to the device, and also fixes minor glitches of the device.

So, to power cycle the Alexa device, you need to unplug the power cord from the back of it. And then wait for a couple of minutes, and then plug it back.

After this, wait until the device resets itself, once done connect it to the WiFi network and see if it is now responding.

2. Check your WiFi Connection

After power cycling the device, you need to check your WiFi connections. A weak and unstable internet connection can lead to Alexa not responding to voice commands.

Make sure the WiFi network is functioning properly. You can also try to restart your WiFi network to fix any problem with your network.

3. Check the Microphone Button

It is also possible, that while cleaning, you have accidentally pressed the mute button. This prevents the device, from listening to sensitive conversations. 

So, if you mute the mic on the speaker, and forget to unmute it. Then it will not respond to your command until you unmute it. You also see a Red Ring on Alexa when it’s mute.

To unmute it simply press the microphone button, located at the top of the device. And make sure the red light on the button get disappear. After this, give a voice command to see if it now responds or not.

4. Hard Reset the Alexa Device

If any case any rest does not help you out, then try hard resetting. Doing this will remove all the settings and glitches, which is leading to Alexa not responding to voice commands. Go through the following steps to do the same.

  • Firstly, locate the reset button at the bottom side of the device, it looks like a small pin size hole.
  • After this, take any pointed object like a pin or paper clip, and put it inside the hole.
  • Then press the reset button, and you see the blue light changing to orange light. And it might take some time to turn off the device.
  • Now manually turn it on, and your Alexa is now in its original factory settings. By giving a voice command check if it starts working or not.

Sum up

Follow the above troubleshooting steps, and certainly, these steps will help you in resolving the Alexa not responding to voice commands issue. So, before seeking someone else assistance, go through the above instructions as given.

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